– Jim Lundrigan, VP, Operations, Electronic Environments Corporation, says:
Today’s providers of preventative maintenance solutions are often faced with a highly competitive pre-qualification and bidding process that can force many into offering a high-volume, low-cost business model instead of long-term, proactive preventative maintenance solutions. Though this may be cost-effective for data center operators in the short-term, without a high-level of attention and care to the unique needs of an infrastructure these transient solutions can result in increased service calls and unexpected costs (time and materials, demand maintenance, and emergency repair expenses) down the road – and with time, hurt both the company’s bottom line as well as its reputation.
To Electronic Environments Corporation (EEC), the foundation of a highly efficient and productive mission- critical facility is proactive preventative maintenance. EEC leverages its 28 years of experience and extensive equipment performance data gleaned from its asset management platform, Infrastructure Manager, to help customers be more proactive about repairs before problems arise.
By offering preventive maintenance solutions that focus on early detection and resolution of problems affecting Uninterruptible Power Supply (UPS), battery, DC power system, Computer Room Air Conditioning (CRAC), generator and Automatic Transfer Switch (ATS) equipment and more, EEC can extend the life expectancy of critical data center equipment and increase the performance of the data center overall. In the short term, this approach will likely require an increase in repair costs – proactive repair costs. In the long term, this produces significant cost savings and increased data center performance.
As an example, in the first two years with EEC a telecommunications client realized a 42% reduction in emergency service call costs and a 30% reduction in standard service request costs. While the client had an increase in the cost of preventative maintenance repairs based on EEC’s recommendations, this increased investment produced a ten-fold savings in total service call costs (emergency and standard service calls). By employing EEC to maintain its mission-critical infrastructure, not only did the bottom line and site performance improve, but the new customer was more satisfied than ever.
Customers agree, as evidenced by the fact that 98% of EEC’s 550 nationwide customers renew their service contracts.With a strong focus on practical data center solutions and attentiveness towards client needs, EEC believes preventative maintenance is not about low, up-front costs, but instead should focus on investing in long-term, strategic solutions that can ultimately reduce data center costs and increase performance.