The road from AV technician to management is not always direct. Certainly there are the fundamental skills and attributes you need in order to move from tech to lead (for more on that, read here), but the route to promotion isn’t always linear or all that clearly marked.
What we do know, is that a great AV technician with good fundamental skills is primed to move into management. They are knowledgeable, reliable, thorough. They’ve got good communication skills and know how to handle customers on the job site. And more than that, they have to understand that their Technical Operations Manager is swamped. While the Ops Manager is in charge of the job, their days are filled with juggling meetings with upper management and clients, all while monitoring budget concerns, schedules, parts orders, and troubleshooting day-to-day disasters. If they’re the equivalent of commissioned officers, what they need are reliable, knowledgeable and trustworthy sergeants out in the field running interference for them.
So, how do you get from field technician (foot soldier) to field manager (sergeant)?
Let’s explore three fundamental routes an AV technician can take to go from hands in, to hands off.
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