Category: Help Desk

SAIT Polytechnic Consolidates Service Desk Operations With FrontRange’s HEAT Platform

Sep 18, 2014 | Help Desk

– Kevin J. Smith, Vice President & General Manager, Cloud Business Unit, FrontRange,...

Center Partners Chooses FrontRange’s HEAT Hybrid ITSM Platform

Jun 2, 2014 | Cloud Computing, Help Desk

Hybrid ITSM – Kevin J. Smith, Vice President & General Manager, Cloud Business Unit,...

FrontRange HEAT Cloud 2014.1 Brings Significant Improvements to Service Management Solution

Apr 21, 2014 | Cloud Computing, Help Desk

FrontRange HEAT Cloud – Kevin J. Smith, Vice President & General Manager, Cloud Business...

Serena Software Delivers Predictions for 2013

Jan 7, 2013 | Cloud Computing, Help Desk

– David Hurwitz, SVP of worldwide marketing with Serena Software, says:Apps drive most aspects of our modern world, including the enterprise. It has been an incredible year of technology innovation and achievement for...

Common Helpdesk Challenges

Feb 10, 2011 | Help Desk

– Ashish Kuriakose, Marketing Communications Manager, ManageEngine (www.manageengine.com), says:Common helpdesk challenges in today’s enterprise:Mobile users. The help desk technician still needs to be able to...