Jeff Gigoux, Chief Product Officer with Ring Carrier (www.ringcarrier.com), says:
Hosted telephony is gathering attention because of the significant reduction in business’ CAPEX and OPEX; the ROI to make the transition can be months, not years in many instances. In an economic environment that is still very challenging, immediate cost reductions are realized by mitigating the human and capital requirements to deploy, configure and maintain expensive on site PBX equipment.
Hosted telephony has helped lower the cost for monthly communications service. Companies that offer hosted telephony are offering incentives to lower the upfront costs, which is quite attractive to SMBs, and an important requirement for this market segment to transition to VoIP.
Data centers should be prepared to be able to provide SLAs to ensure the hosted telephonyequipment is properly monitored, mirrored and immediately failed over to a redundant system in order to guarantee service uptime at 99.9% of the time.