– Alan Dabbiere, chairman of AirWatch (www.air-watch.com), says: The IT department needs to provide real-time support to the fleet of mobile devices deployed across the organization. To minimize device downtime, improve the ROI of both the device and the apps running on it and increase the productivity of your mobile workforce, your IT or help desk should be able to perform the following on any mobile device deployed in the field:

  • Screen capture
  • Upload file log
  • Take remote control of the device for faster issue identification and resolution
  • Over-the-air provisioning of software and operating system updates
  • Remote application lock down
  • Remote lock and wipe
  • Messaging
  • SMS and phone log audit trail and analysis
  • GPS tracking and mapping