Imin Lee, CEO of AccelOps (, says:

Expectations are high for enterprise and service provider data center organizations
to adapt their complex, dynamic infrastructures to the changing needs of business. But between virtualization and public/private cloud hybrid environments, the old ways of doing things won’t cut it when it comes to scaling dynamically to provide elastic monitoring and performance analysis, finding the root cause of problems and analyzing service levels across the entire infrastructure.

Our company met that challenge head-on when we launched AccelOps, the industry’s only integrated monitoring solutions designed from the ground up for cloud-generation data centers and managed service providers. Now we have announced the general availability of version 3.1 of the AccelOps solution. This latest release of our award-winning platform delivers powerful role-based access control (RBAC) capabilities, the ability to intelligently suppress alerts, and deeper and broader insight into the dynamic virtual environment, all of which increase operational visibility and control, improve resource utilization, and facilitate a more service-oriented approach to data center and cloud management.

Customized Role-based Views

With support for RBAC, a widely accepted best practice for managing user privileges, v3.1 gives enterprises and cloud service providers the flexibility to tailor the AccelOps user interface to the role each user has within their organization. For example:

  • A super administrator could specify that server administrators see a customized AccelOps user interface showing only servers and server-related incidents, and have permission to perform server-related analytics only.
  • The super administrator could give C-level executives access to view only specific AccelOps dashboards that display business service level performance and availability data.
  • Cloud service providers now have the flexibility to assign an IT security expert visibility and control over security devices and security-related incidents only, across all or a subset of its customers’ networks.
By extending visibility and control of specific areas of IT operations, this new functionality aligns well with how larger organizations and service providers are structured, that is, by functional specialty.

“When I chose AccelOps, I knew I’d found a truly top-notch solution for all our monitoring needs. But the AccelOps solution is also helping streamline communication within our organization. The introduction of RBAC support has allowed me to give broader access to the AccelOps GUI and the intelligence it makes visible, significantly reducing the amount of information I have to manually disseminate to my help desk and senior management teams,” said Geoff Christy, senior network administrator at Austin Radiological Association (ARA).

Reduction of Alert Noise

The latest AccelOps release also features built-in intelligence for suppressing alerts based on user-defined logic, topological relationship, patch information, and job calendar information. For example, the AccelOps solution can suppress “device down” alerts coming from devices that are downstream from the device that is the true cause of the problem; it can also suppress alerts when maintenance is being performed. The reduction of these extraneous alerts, also known as noise, drives operational efficiencies within data center and cloud service environments by reducing false positives, facilitating true problem identification, and reducing mean time to resolution (MTTR).

This new capability is possible because the AccelOps solution understands all the relationships between the various elements of a network and cross-correlates raw data – logs, events, metrics, alerts, etc. – with context and interdependency knowledge and pre-defined rules. The AccelOps solution also discovers and updates this relationship data automatically through its auto-discovery feature, rather than via manual configuration, saving IT administrator time and reducing the risk of human error.

More Support of Virtualized Environments

The new version delivers deeper and broader support of VMware clusters and resource pools within the data center. Specifically, AccelOps now identifies resources in clusters and their utilization levels and supports the creation of rules and utilization dashboards, making it easier for IT administrators to do capacity planning for their virtual environment. AccelOps also supports alerts for VMware cluster utilization levels, essential for preventing capacity problems, and supports both multiple vCenter management consoles and mixed environments in which some virtual machines are monitored by vCenter and others are not.

AccelOps v3.1 is available now as a virtual appliance or software-as-a-service (SaaS) direct from AccelOps or through authorized partners. Organizations can purchase the SIEM (Security Information Event Management) module, the PAM (Performance and Availability Monitoring) module, or both as an “all-in-one” solution.