– Mike Parsons, vice president of support services, Datalink (www.datalink.com), says:
Data center infrastructure and services provider, Datalink, has announced a new managed monitoring service, which enables its data center customers to outsource system monitoring, alerting, problem identification, and performance analysis activities to Datalink’s managed services staff. The service is designed to help the company’s enterprise and midmarket customers maximize IT service levels for end users, free up internal IT teams to focus on more strategic work, and simplify data center operations by sourcing infrastructure, technical support and monitoring from the same provider.
The new service continuously tracks the health and performance of data center systems and applications, including unified and virtual infrastructures such as Vblock™ and Flexpod™ environments; applications hosted within either a private cloud or a third-party IaaS, SaaS or PaaS cloud environment; and servers, storage/data protection, networks and database systems. Datalink specialists monitor the systems, as well as setting filters and thresholds using industry best practices, eliminating the need for customers to allocate internal IT resources to research, deploy, and carry out day-to-day monitoring management and reporting functions.
Additional features that help optimize data center performance include:
· Synthetic transaction capabilities that simulate the end user experience, helping to ensure the satisfaction of employees, website visitors and other end users.
· Executive dashboards that provide real-time data and historical analysis of SLAs and capacity on both infrastructure and application levels.
· Quick identification of root causes for fast incident resolution as well as improved overall performance of IT services critical to the business.
· 24×7 real-time notification of infrastructure health and performance issues, including automatic escalation of high-level severity events.
