Originally posted on Innovorg
At Innovorg, we’re proud to share the success story of the collaboration we undertook with our client, CloudLinux, the Platform for Linux Web Hosting. The results of our partnership have yielded remarkable results in employee recruitment, education, and nurturing, demonstrating the power of a skills-based approach to workforce management.
The Challenge
CloudLinux, known for its specialized operating system for hosting service providers, faced significant challenges in its Global Customer Experience organization. These included:
- Difficulty in recruiting and developing talent with appropriate technical skills
- Identifying individual skills gaps
- Closing soft skills gaps
- Effectively managing a highly distributed remote workforce
Our Approach
Innovorg implemented a comprehensive strategy to address these challenges:
1. Establishing Standards
We defined the technical, soft, and functional skills required for each role, ensuring clarity and consistency.
2. Enhancing Onboarding
We revamped the new employee onboarding and training processes to align with evolving business needs.
3. Systematizing Knowledge Assessment
We implemented a structured approach to assess new hires’ knowledge on specialized topics.
4. Administering Role Fit Visibility
We identified skills gaps between roles and individuals, delivering a thorough training needs analysis.
5. Clarifying Skills Expectations
We offered employees clear expectations for their current roles, along with tools and content for skill development.
6. Delivering Individual Employee Scorecards
We enabled effective collaboration between employees and managers based on comprehensive skills and learning data.
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