Iceblue Global, a Resolute CS company, has launched the GRID™ Portal, a customer operations interface designed for carriers and service providers. More than just another portal, GRID turns Iceblue Global’s commitment to customer experience into a living product, giving users constant visibility into delivery milestones, service performance, and billing activity.
“Customer portals are not new. What the industry still lacks is operational truth on-demand,” said Mary Stanhope, President & COO of Iceblue Global. “GRID Portal eliminates the guesswork, so delivery progress, live service performance, and billing details are visible without opening a ticket or chasing an email. In GRID Portal, transparency is the feature.”
As part of the broader Resolute CS ecosystem, GRID Portal establishes the groundwork for greater automation, AI insights, and continuous optimization across connectivity operations. The result is an always-on experience built for transparency, efficiency, and trust.
“GRID Portal gives customers the same operational lens our internal teams use,” said Patrick Shutt, CEO of Iceblue Global. “It sets a new baseline where communication is proactive, milestones are unambiguous, and performance is measurable, all while creating a foundation that will keep evolving with RESOLUTE NEXUS for automation and optimization.”
GRID Portal provides real-time insight across the entire service lifecycle. Customers can track orders from activation to delivery, view live performance metrics such as latency and packet loss, and share progress reports directly with stakeholders. Quotes, contracts, and invoices are all accessible in one place, helping teams stay aligned without manual follow-ups.
To learn more about Iceblue Global and the GRID Portal, visit www.iceblueglobal.com.
