Empire Access, a Northeast fiber optic service provider, has officially unveiled its redesigned e-commerce platform, marking a significant step forward in digital customer engagement and service delivery. The Prattsburgh, New York-based company’s new platform launch demonstrates its commitment to combining cutting-edge technology with exceptional customer service across Pennsylvania and New York markets.
The newly launched e-commerce platform offers residential customers an intuitive, streamlined environment designed to simplify service management and enhance user experience. Key features include seamless device management capabilities and enhanced connectivity options that prioritize both functionality and user-friendliness.
A standout component of the platform upgrade is the integration with the Empire Access CommandIQ app, powered by Calix technology. This mobile application provides customers with robust security features for connected Wi-Fi devices, offering comprehensive network management and peace of mind. The app is readily available through both Google Play Store and Apple App Store, ensuring broad accessibility across mobile platforms.
Empire Access’ commitment to customer excellence is reflected in its exceptional Net Promoter Score (NPS) of +74, placing the company in the 100th percentile of the Internet service industry. This score, measured on a scale from -100 to +100, demonstrates the likelihood that customers will recommend the service to others and underscores the company’s strong customer loyalty foundation. In that regard, the company maintains its competitive edge through locally staffed customer service teams, reinforcing its commitment to supporting digital growth in New York and Pennsylvania communities. This local presence strategy differentiates Empire Access as a service provider that prides itself on being a community-centric organization.
Empire Access offers a diverse portfolio of services including scalable high-speed fiber optic internet, television, phone services, and advanced security solutions. This comprehensive approach allows Empire Access to address varied business and residential consumer needs while maintaining its focus on personalized customer service.
The launch of the new e-commerce platform demonstrates Empire Access’ strategic approach to both growth and customer satisfaction. By investing in user-friendly digital tools while maintaining strong local customer support, the company positions itself to compete effectively in an increasingly competitive telecommunications landscape.
As fiber optic internet becomes increasingly critical for both residential and business customers in New York and Pennsylvania’s rural communities, Empire Access’ combination of advanced technology, exceptional customer service, and deep community roots creates a compelling value proposition for Northeast markets seeking reliable, high-quality internet services.
To explore Empire Access’ Internet plans, visit its website for residential packages.
