– Steve Harriman, senior vice president of marketing at ScienceLogic (ww2.sciencelogic.com), says:
As enterprises with large-scale applications or content adopt cloud computing and managed services, the costs to properly monitor, analyze and report on availability and performance become more challenging and more expensive. That challenge and its associated cost was just one of many reasons Stephanie Tayengco, Vice President of Network Operations and the Logicworks team sought a better IT management solution.

Logicworks, named one of the ‘Top 20 Cloud Infrastructure Vendors of 2011,’ provides enterprise managed hosting and managed cloud computing solutions for its clients’ (including Dow Jones, Starwood Hotels and Radar Online) mission-critical applications and content.

Logicworks sought a comprehensive solution that would enable the company to provide its enterprise managed hosting customer base with advanced monitoring options as well as improve operational efficiency. So the managed service provider (MSP) turned to the ScienceLogic EM7 platform to provide them with a holistic view of performance across their entire hosting infrastructure, and alert them to the most critical issues facing their clients.

Tayengco said, “ScienceLogic will be very attractive in retaining existing clients and winning new ones. The ScienceLogic automated reporting alone will enable us to better communicate our value proposition to clients using clear and measurable metrics to illustrate the level of service we provide. It will also allow us to make better recommendations based on each customer’s specific usage patterns helping us in our goal to be a proactive extension of their IT operations.”

The Logicworks Network Response Team and Operations Center engineers will manage the use of ScienceLogic EM7, which will provide a 24/7 view into how the team is providing services to end customers. This will enable them to pinpoint the root cause of potential problems more quickly and identify trends before they became issues for clients. EM7 will also automate the provisioning of monitoring services for the Logicworks infiniCloud™ public cloud offering, as well as Logicworks’ private cloud and enterprise managed hosting services. Logicworks Managed Database Services for hosted Oracle, MySQL and MS SQL Server will also be enhanced by ScienceLogic EM7.

These management and automation capabilities will free staff to work on more strategic projects, including using EM7 to create an advanced server monitoring service and a more in-depth application monitoring offering for customers. In addition, the Logicworks Client Services Group will use EM7 to deliver customized, automated reports that detail service levels and usage trends to clients, giving them better visibility into their cloud and hosting infrastructures.

In the dynamic world of cloud computing, MSPs need to be able to easily create differentiated services, onboard new customers quickly, increase the proficiency of their IT operations and deliver exceptional customer service across virtual and cloud computing resources – without the time and expense of integrating multiple management tools. ScienceLogic EM7 provides Logicworks with the customization and automation capabilities needed to achieve these goals with a single solution that saves time, money and precious resources.