Globalgig, a leading provider of managed communication platforms for global enterprises, has launched its latest innovation, the Orchestra Insight network intelligence and monitoring platform. This new addition enhances Globalgig’s service management capabilities, offering proactive management, reduced downtime, and optimized performance for its clients.
Orchestra Insight is part of Globalgig’s comprehensive SaaS platform, Orchestra, which provides detailed inventory and billing management for both wireline and wireless services. The platform integrates advanced artificial intelligence (AI) and machine learning technologies to deliver superior network management functionalities. Key features include contextualized monitoring, intelligent event correlation, and detailed analytics, all designed to enhance network health and performance at a site level.
With a single, correlated view of real-time network data, Orchestra Insight simplifies the process of managing multiple alerts, providing a clearer, more focused understanding of network conditions. The platform also offers integrated service management across various network services, such as wireless broadband, SD-WAN, and SASE. This allows for faster restoration times and improved prioritization of network events, ensuring that businesses can maintain seamless operations.
In addition, Orchestra Insight provides advanced security measures, including SOC2 Type 2 compliance, customizable dashboards, and API-enriched reporting for comprehensive oversight. Since its launch, customers have reported a 20% improvement in auto-closure of tickets and a 25% reduction in ticket volume, highlighting the platform’s effectiveness in streamlining network management.
Globalgig continues to empower enterprises with innovative solutions that simplify network management and enhance performance. For more details, visit www.globalgig.com.