Help Desk

SAIT Polytechnic Consolidates Service Desk Operations With FrontRange’s HEAT Platform

– Kevin J. Smith, Vice President & General Manager, Cloud Business Unit, FrontRange, says: SAIT Polytechnic, a post-secondary institution with over 2,200 faculty and staff and 75,000 students, has adopted Frontrange’s HEAT Service Management solution. Based [...]

Center Partners Chooses FrontRange’s HEAT Hybrid ITSM Platform

Hybrid ITSM – Kevin J. Smith, Vice President & General Manager, Cloud Business Unit, FrontRange  In a series of recent customer wins for FrontRange, Center Partners,a leading provider of high value customer sales and support solutions [...]

FrontRange HEAT Cloud 2014.1 Brings Significant Improvements to Service Management Solution

FrontRange HEAT Cloud – Kevin J. Smith, Vice President & General Manager, Cloud Business Unit, FrontRange, says: As a leading provider of Hybrid IT software to over 15,000 organizations around the world with a growing reliance on [...]

Serena Software Delivers Predictions for 2013

– David Hurwitz, SVP of worldwide marketing with Serena Software, says: Apps drive most aspects of our modern world, including the enterprise. It has been an incredible year of technology innovation and achievement for enterprise IT, especially so [...]

Common Helpdesk Challenges

– Ashish Kuriakose, Marketing Communications Manager, ManageEngine (www.manageengine.com), says: Common helpdesk challenges in today’s enterprise: Mobile users. The help desk technician still needs to be able to support users who are on-the-go. As long as there [...]

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